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I don’t know

In my opinion, one behavior with perhaps the greatest potential to kill to innovation is the aversion to using the phrase “I don’t know.”  Let’s say you are leading a new project to develop a completely new offering for your company,...

Innovation through Storytelling

I’ve had a few discussions about my previous posts on the translation of consumer insight to guide the development of viable offerings.  Since then, a few people have asked me how exactly to translate what is learned into a better product specification, and...

What’s the question?

A few weeks ago, I reponded to a post on Jeff Jarvis' blog, asking his readers to help with the title of his upcoming book, "WWGD: What Would Google Do?"  Apparently Jeff's publisher wanted him to ditch the WWGD part of the title,...

Hello Overlappers!

Overlap 08 was an enriching experience.  It will take a few days for it all to sink in I'm sure.  Right now, my strongest feeling is that of appreciation and gratitude toward the people who started, and continue to organize this event.  It has been...

Risk and Uncertainty

In many organizations, risk and uncertainty are synonymous concepts.  This is not true.  They are, in fact, very different.   Risk is determined by how detrimental the impact of a failed project or initiative will be to the company.  Will the...