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So what, who cares?

Last week I attended the first Mass Innovation Nights event.  This will be a monthly event to highlight Massachusetts innovators by giving them a forum in which to showcase their latest products and inventions.  It was good to meet so many in the local...

How do you manage the overlaps?

Walk into almost any company and ask a random employee what they do.  You'll likely get very specific answers.  "I'm in marketing", or "I'm a manufacturing supervisor", or "I'm a software developer." ...

The blind men and the elephant.

People often ask me how they can improve their consumer interviewing skills.  The thought being that if they can perfect the art of the one-on-one interview that they will have the key to understanding their markets. I applaud the intention, and people who try to...

Getting multidisciplinary teams right.

It's hard to find a company that does not embrace multidisciplinary project teams these days. The idea is that since we all have our functional blindspots, a team that brings disparate disciplines together will have all the potential blindspots and pitfalls...

Should consumers choose features?

There's a multimedia presentation in the online Harvard Business Review about how to get a better understanding of what customers may truly want.  I think this research method is a small step in the right direction.  It shows how most quantitative...

Test and measurement in design and business

There's an article in Fast Company about Google's design lead, Doug Bowman, leaving the company to take a job at Twitter.  He says that Google's culture of over-reliance on testing and data paralyzes the design function. This is yet...